Patricia Schoenlaub

Review of Secrets Silversands

The waiters,bellboys and lovely ladies waiting on ...

The waiters,bellboys and lovely ladies waiting on the pools outside were GREAT.For a 4 diamond hotel,we were overall disappointed.The reception area couches were filthy and smelled awful.We were taken to the "preferred club"(joke)and were at least in a more private area to check in.Our traveling companions had an emergency at home and had to leave after a day.NO ONE in the hotel "preferred club"or main hotel did anything to assist them in finding emergency transportation home except pointing them to a hotel laptop that was yahoo.mx(in Spanish).Luckily,the Vacation Express/Nexus representative jumped in to help and we got them home.Once in our room,it was clean, cool, and well maintained.Even though you have a thermostat in your room, the temperature is clearly warmer by morning.Mini fridge was filled daily and we were able to call room service and request specifics.You could use a kayak free, but it isn't a kayak appropriate for the ocean.Small catamarans are available for free too.Snorkeling was "available" and upon asking they would tell you the additional fees.There were lots of unclear answers to simple questions. We were offered the"opportunity"to go visit one of the other Secrets properties for a 1.5 hour tour,but then you can stay the rest of the day AND receive free transportation back.They will want to keep your drivers license to do this and hold it hostage until you complete the 5.5 hr tour.NOT on my vacation in another country.Hell no.BEWARE folks.The grounds were well maintained,however the beach has serious erosion issues.To us,this meant no strolling the beach in the morning or evening.The water is NOT blue or blue green as pictured in EVERY advertisement for this place.It is dark with the healthy aquatic environment and seaweed. If you plan to snorkel on your own, you will have to swim out pretty far, but not too far as the buoys are the limit due to the boating channel.