Julia M

Review of Vollrath

I'm SO mad at this company - I purchased their pot...

I'm SO mad at this company - I purchased their pots and pans at the Home Show a few years ago and they said they were Lifetime Non-Stick and I would NEVER have to use oil in them. I was also told that they have a 25 year warranty. So after 5 years now my pans are miserable to use and even butter sticks to them (practically). If you don't use a ton of oil they are useless. So I returned them to the company (spent $25 doing so) and I just got my shipment back in the mail saying "We have determined your pans are not warrantied". WHAT!?!?!?!?!???? that's a crock. So I got online to see what's going on and I found a section where it tells you how to return your pots and pans and it says if your cookware sticks try using oil on them before you put them away to season them. Well this was NOT supposed to be needed according to their sales rep ... (SCAM ARTIST!!) They sent my pots back with a "sorry, not sorry" note. I'm beyond livid. I paid about $450 for this set and the two I sent back are now trash!!!!