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Review of Sandals Montego Bay

Our stay was absolutely amazing (later on the 4 st...

Our stay was absolutely amazing (later on the 4 stars). This was our 1st Butler experience and Cassie & Mykal were Phenomenal! Cassie took such great care of us & really spoiled us. She kept surprising us with goodies & snacks throughout each day. She prepared us some wings with a sauce I wish I could buy. She was so genuinely sweet & caring. She and Mykal helped me surprise my husband with a room upgrade (split stay) & private birthday dinner. They celebrated his birthday with us setting up all sorts of things (even the bartenders treated him up for his birthday). We made last minute dinner requests & Mykal was right on it. His recommendations were spot on. They are a wonderful duo & the reason why we can Never stay at another Sandals without one!

So, why 4 Stars?

1. As previously mentioned, we had a split stay & our 1st room wasn't so great. It was pretty dated (Oversized Beachfront Villa). The shower handle was broken, causing the water to not get hot. Then, the toilet roll holder fell off when I reached for tissue paper. We had the shower fixed but didn't mentioned the tissue holder (since I knew we were moving soon).

2. At Butch's, our experience was so poor that we just walked out before dessert. Our waitress was great & was the best part of our experience. My Lobster Tail was overcooked (not good at all). I didn't bother to send it back because someone from the kitchen brought out our food & instead of walking my husband's food to him, he just handed it to me to pass it over. I found that very rude, especially when I didn't see him do it at any other table. Also, I would've expected him to notice that the lobster tail was overcooked since he carried the plates over for us to check the steak temps. Just overall disappointing, especially since everybody knows how badly you wait to get your turn at Butch's during your stay.

Still overall awesome & I can't wait to return when the excursions are able to safely reopen.