Alex Tapia Review of RockAuto, LLC
Do Not Buy from Rockauto! Beware! I ordered ballj...
Do Not Buy from Rockauto! Beware! I ordered balljoints and outer tie rod ends from rockauto and only one of the four parts received seemed to be genuine moog. The parts I received, although in a moog box have no markings to indicate it is moog (no quality moog boot, no problem solver stamped into joint, rather an inferior boot) and when I took it to AutoZone, they told me it is IDENTICAL TO DURALAST! My mechanic said to send them back as I was sent 3 inferior parts in a moog box! After calling customer service and being hung up on by Nate (Employee #153) a customer Service Manager no less, I called at least 4 more times in an attempt to reach someone who could help me get the premium moog parts I ordered. Not some reboxed cheap parts trying to be passed off as genuine moog. The genuine moog part was clearly of better construction and durability, evident by the boot and the greasing ability. I am so frustrated at this point I will send the parts back and Will NEVER order from rockauto again! The customer service is the worst and they don't care if the customer isn't satisfied. Even worse they want to stick me with the return shipping when they sent me inferior non-genuine moog trying to be passed off as premium moog parts. Fed up!!! Rockauto is the worst! Buyer beware! Everyone in customer service claims to be a manager and when you ask to speak to the manager's manager, of course there is nobody available. They will never see another penny from me and this order is Going Back!
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