David Jacobs

Review of MileOne Heritage Hyundai Towso...

Talked with finance department to cancel gap insur...

Talked with finance department to cancel gap insurance, they said they would send me email to get the process started. I got nothing. Another delay tactic. Very dishonesty dealership.

Purchased a Palisade a few days before Memorial weekend. On the way home from the dealership, my wife noticed scratches in the head liner which I believe occurred when they were prepping the car for sale and the door was missing a shade hook to attach the shade. When I took the car in, I was told the head liner wasn't covered under warranty because it was damaged after it was delivered. Basically accusing me of damaging the head liner and told me i would have the fix it. After I got home, I decided to return the car and my messages and emails to the sales person, sales manager and finance department were ignored. I never received a call or followup to discuss any of my issues or fix the missing shade hook.
I was referred to Mile One by a former Mile One Ops Manager and a former dealership owner, very disappointed in the experience.