Arielle Allen

Review of AutoFlex Leasing/D&M Leasing

I had a terrible experience. Things started off we...

I had a terrible experience. Things started off well here. I began working with a young gentleman who works there. I stressed the urgency of my situation ( i needed to secure another vehicle by the very next day. I went in late the night before and of course the bank that was able to do the financing was closed and they were not able to get in touch with anyone that night. AGAIN i stressed the urgency of the situation before myself and my mother left. I did not receive a call the next morning ( My rental needed to be returned by 6 PM that day) I started to panic and called my insurance company for an extension because no one at the company would return my calls. When I finally did get a call back, I was told that the young man with whom we were conductiong business was instructed BY HIS MANAGEMENT staff specifically not to tell us anything until the deal had been secured. I was told I would be receiving a call no later than 10 AM. by 12 PM I called and got someone else to tell me what was going on ( I figured when i stressed the urgency of my situation, I would at least get a call at 10 to say they were still waiting on the bank or whatever the case may be) so eventually the process gets completed and We go pick a car. Due to work scheduling issues I had to go seperately to the dealership from my mom. My mom went to sign her portion of our paperwork but I needed to make it in the next morning (specifically, a Saturday) because I work extremely long hours. I was told that the dealership was not open on Saturdays. I showed up Saturday to pick up the down payment that my mom placed and went to a dealership down the street that offered a much better deal and greatly improved customer service.