Hui Yu

Review of Commonwealth Travel Service Co...

Hubby and I booked an upcoming 12D9N trip to Turke...

Hubby and I booked an upcoming 12D9N trip to Turkey where we will set off on 12th April.
Since beginning of March, we have been contacting the CSO who served us to ask about the briefing and when it will take place as both of us were pretty excited for the trip. They kept telling us to wait for them to contact us. Today, we realised that the briefing took place a few days ago and we did not receive any sms or calls. Being disappointed, we called up the agency and the lady over the phone insisted she did sent an sms to both our mobiles and my hubby said that we did not receive it. Again, she said she sent it and my hubby replied that he did not receive any. This went on for several rounds till my hubby got upset and told her that she could check with M1 (mobile service provider) whether that sms was received and if it was the case, he would give CTC some form of compensation. Note that the tone was still normal; not sarcastic or angry. The lady was offended and told my hubby in an unhappy tone to not talk to her in that way. That totally was the last straw. She still had the cheek to ask him what he wanted from her. Hubby figured it would be pointless to continue the conversation as it was evident she was not properly trained in being a customer service officer and dealing with such situations and too prideful to offer a simple apology.
This will be the last time I will travel with CTC.