G

1 star because I can't give a review without one. ...

1 star because I can't give a review without one. I honestly couldn't recommend this company to anyone. Not even my worst enemy.

For a first time renter they were very ready to give us a fair go. Us being me and my roommate. That's about all the positives I can think of, and I've been thinking of writing this review since we left our place in Jan.

Renting with Solutions Property Management, which is a bit of a hypocritical name considering any solutions they had to our issues were very rare and far in between, one not even being resolved until after we had left the vicinity, had to of been the worst rental experience of my life.

My roommate and I were very communicative when it came to things that were wrong with the house, including a dishwasher that had been called "cheap and in bad condition" by the maintenance man who we saw only 3 times throughout our whole stay, despite having that dishwasher be the centre of our issue for the entire 6 months of our stay. We had sent in a breach notice, sent numerous emails and called copious amounts of times to be told they would "call us back" or to send a new email with the same information. Very poor communication by this company.

In the last few months we were issued with an inspection date and time, which my roommate took time off to be there for. No one turned up! Only was it after she called was she told that there is no inspection because we're not there for much longer. Communication, like I said, was terrible. Why not tell us this or just not even issue the inspection in the first place?

During the last few weeks of our stay an extra 2 weeks rent was taken out our accounts and that was a struggle in itself to get back. My roommate and I had back and forth calls and emails regarding this issue, and we did not see the money until weeks later. Very poor by the company considering my roommate and I had never been late on payments and had, in our opinion, been good tenants who left the property in great condition.

This company is just not worth the trouble. The only time I heard them sound positive was when they were seeing the back end of us in terms of a call about our bond being returned.

At first, like said, they were very open to having us as first time renters which was great. We were very thankful that someone was giving us a go. However I would never rate this company as anything other than exhausting, stressful and hard to deal with. I would NOT recommend this place for renting, save yourself the trouble and find someone else.

0/5 stars. Would also like to add that perhaps they should be admitting to their faults instead of making sassy comments about how wrong we, the consumers are.

Comments:

No comments