We came to the Wentworth the night of our wedding ...

We came to the Wentworth the night of our wedding and we were extremely disappointed with our stay. Our hotel room was booked last minute by my mother in law as we had planned on going home but because of some house renovations it became apparent to us that we needed to go to a hotel. Although it was booked the day before we made sure to call ahead and confirm our reservation and make sure they knew we were coming for our wedding night. They lady on the phone assured us that they indeed had our reservation and noted we would be coming after our wedding. The hotel is seriously lacking in quality staff. It took us over a half an hour to get into our room as they couldn t seem to find our reservation. It seems that the last and first name got switched. The whole time of check in I was completely stressed thinking we would have to try and find another place to stay at 11:30pm at night in my wedding dress. After they finally found our reservation the bellman took our bags up to our room and we waited a bit in the lobby so that when we went up we could have some privacy and do the whole carry across the threshold thing. After we waited a while for things to get settled we went up to our room and the bellman hadn t unloaded one bag and we ended up helping him unload it from the cart. What was he doing that whole time.. I have no idea. The room was not thoroughly cleaned and we found someone s broken ring siting right next to the tv in plain sight. In the morning I practically had to beg the front desk staff to give us late check out, which they finally did after getting denied once and asking again. No special touches by the hotel when we got in our room. A simple card to congratulate us would have made a big difference, but nothing. It seems that on the most important hotel stay of your life you should get some type of special treatment or at least good service but we barely got a congratulations from any of the staff! With the price tag of $600 for our 1 nights stay I was beyond extremely disappointed. Would never recommend the Wentworth to anyone after this experience.