I am giving Big O a 1 star b/c of a situation that...

I am giving Big O a 1 star b/c of a situation that arised after we purchased the vehicle. I would like to say first that the sales and service department are great and get 5 stars! However this dealership allows a liar to work for them so they get 1 star overall! We purchased our used SUV on Feb. 22nd that went great. We asked for our tag to be transferred for another vehicle that we own. My husband checked the box for transfer the tag and signed underneath. We didn't have the registration for that vehicle at the time but was told to send a copy via text message when we got home that is what we did. We were told to go ahead and put the tag from our old vehicle onto the new one when we got home and Bob would handle the rest. So a few weeks rocked on and low and behold I checked mail and a new tag had arrived. We called dealership right then which we got run around on talking with someone, finally Ann called back (she is the liar I am referring to). She said at first she had paperwork saying we asked for a new tag then she went on through the conversation and said oh I didn't see a registration from the old vehicle so I just took it upon myself to get you a new tag. So which was it??? If she really had paperwork signed saying we wanted a new tag clearly she would have no reason to look for a registration in the first place. So I caught her in that lie. Lets not forget I have a yellow copy of the paperwork my husband checked next to transfer tag and signed underneath. So we are stuck with a new tag that we will be having to pay the taxes on in a couple of weeks which for us is a big deal because money is tight especially after having to purchase a new vehicle unexpectedly. And we are potentially facing charges from DMV for having no insurance that was associated with the tag we were supposed to have transferred for a full month in the first place. If we had known in advance we would not be getting tag transferred we would have turned the tag in and not been facing a pently. Now we are out of alot of money that we clearly should not have to be stressed about having to come up with if Ann would have just done her job. She could have called us andand took it upon herself to do whatever makes her life easier! Then to be lied to is unexceptionable! I feel like something needs to be done in this situation and Big O hasn't showed that they even care. We are in a real mess so thanks Ann I really hope you don't cause this to happen to any other customers!