DPD is awful, I did not receive any shipment at th...

DPD is awful, I did not receive any shipment at the address, and if I was duly informed that the shipment would be delivered for example then and then (of course I waited at the same house). But I had to search for it in the nearby so-called PACKETSHIPS and after a few days and of course the time spent, finally came to the package.
And one more thing, to my every request that by Mail I did not receive a telephone answer, "NEVER".