Michael May

Review of Cowles Ford, Inc

We have purchased and serviced vehicles at Cowles ...

We have purchased and serviced vehicles at Cowles Ford since 1999. Between personal and business vehicles we currently service 13 units with Cowles. I have worked with Service Manager Matt Norris for over 10 years and was quite shocked to see a very negative comment about his customer service. I must say that this individual's evaluation totally escapes me and most certainly leads me to believe that he is simply one of those individuals who just refuses to let himself be pleased with the service anyone provides. I would suggest that I am most likely in Cowles Ford as often, if not more often, that any other customer that does business with them. In fact there are other Cowles employees who think I work there. I have seen Matt's handling of many, many difficult issues and will say that he is the coolest of the cool in handling difficult customers. He's the first to grab a phone that's ringing and the first to jump up and respond to a waiting customer. With all the service work we do, is the work always done right the first time, every time? No, it's not. Although that's what we want and they strive for, with all the work we have done there's going to be a little "slip up" every once in a while. Reasonable people should expect this. However, when this happens (and trust me, it's not often) the issue is ALWAYS resolved to my satisfaction. The relationship between a customer and a service provider must be one of mutual respect between the two parties. We have that level of respect and we believe that we are always treated in a fair and professional manner. Give them a try. If you don't like the service they offer--you're just not working with them.

Michael L. May
234 Enterprises, Inc.