Julie Cleveland

Review of Radission Hotel Grand Rapids R...

We stayed at The Grand River Hotel July 20, 2019 f...

We stayed at The Grand River Hotel July 20, 2019 for one night. We were in town for a wedding and had previously booked our room under the Block of rooms the Bride had reserved. Our room cost was $150 for one night before taxes. We were traveling with an 88 year old that booked a room by himself when we arrived for check-in 1 of the 3 behind the desk truly knew what he was doing the other 2 had to keep interrupting him to get questions answered hince slowing down the check-in process (all 3 were pleasant though). We asked if a Senior Discount was offered we were told Yes but since we were under that block it didn't apply to our rooms. I asked if the normal room price was higher or lower I was told it could be either or. When getting to our room it appeared clean looked nice but nothing exceptional. My husband went to put his bag in the closet and found a coffee lid. In the morning while gathering all of our belongings I found 2 makeup compacts underneath the cloth chair proving that they had not moved chairs to vacuum previous to our stay. There was no type of continental breakfast offered the breakfast in the restaurant you could purchase for $6.99 a person and looked pretty equivalent to other hotels "Free" Breakfast. They did offer Free coffee and I believe around the clock not 100% sure. The shuttle we took to our wedding the driver was nice, got out the foot stool and assisted passengers whle entering and exiting the shuttle on the way back to the hotel this driver did not get out the foot stool but did offer his hand when he saw I was struggling a bit to get out of the van in my heels and dress. We did not use the pool are. The bed was comfortable, the air conditioning worked well, the hot water was hot, the person who checked me out in the am was pleasant and efficient. Unfortunately, I will probably not consider The Grand River Hotel when my travels bring me back to Grand Rapids.