Keesha W

Review of Hotel Nikko Atlanta

Let me first state that this not my first time at ...

Let me first state that this not my first time at a 4 star hotel nor my first time at a premium hotel in Atlanta, GA. The Grand Hyatt is visually stunning the location was great but I've never been disrespected at a hotel. I frequently stay the weekend at 4/5 star hotels and always have a wonderful experience until I visited the Grand Hyatt in Buckhead . I understand there is no smoking inside the hotel, so I respectfully did so outside. Apparently because I am younger and look differently other guests were displeased with this. I choose to ignore the impolite stares and the fact that the majority staff wouldn't open the door or greet us as we approached the entrance. The manager called informing us other guests in the lobby mentioned the smoke smell when I reentered the hotel. I apologized to him immediately for disturbing anyone I should've aired it out for a few minutes. He said there was no problem just as long as I didn't smoke inside my room. As I checked out I was informed that there was a smoking fee in addition to my room service charge. When the manager(Daniel) approached the desk he accused me of smoking in the room (False). Went on to arrogantly tell me that he isn't stupid, he KNOWS what smoke smells like. Is impossible for a smell attached to my clothing to linger in the room a little? Daniel, the manager didn't want to hear a thing I had to say. Daniel said "we went through your room every time you left and we have evidence of smoke" , I didn't know it was being spied on. It was then obvious to me that we were being monitored and our trash had been searched when house keeper came to change the sheets. I have never been so humiliated! He loudly said "I know you smoked marijuana in the room. Either you take the remainder deposit or I'll call the police on you". I hadn't once been disrespectful or cursed just simply trying to clear up a misunderstanding. Sounds a lot like racial profiling. We were one of few non Caucasians and surely the youngest guests, obviously we stood out. I guess this explains why every time my friend would walk throughout the hotel he was constantly asked if he needed help. If you aren't in town for a business meeting or aren't wearing a suite I'd advise you to not stay at the Grand Hyatt of Buckhead in Atlanta, GA.