I inquired about getting solar in August 2020 for ...

I inquired about getting solar in August 2020 for my parents house. Albert was our consultant and prided Renova on their great reviews, because we were looking into other options as well. My first complaint is that during his consult, he mentioned that as soon as our permit was approved, they would install the solar panels which we were looking at a November install. I received an email that our permit was approved 11/3/20, in which I emailed Albert to set up a date to install the solar. He told me 12/2 was the earliest date they could install, which is a month after our permit was approved. 1 month is different than as soon as you receive the okay to install. After I asked for an earlier install date, miraculously, there was an earlier date in November. Our solar was installed on 11/19/20 and took a few days to complete. After it was completed, there was no follow up on what the next steps were on whether it was active or not. Communication from Renova went cold. My brother and I emailed Albert regarding what the next steps were and he kept saying that it is not active but no follow up in terms of when to expect it to be active. I spoke with Lynn, one of the managers and she told me there was an issue with our solar and she would contact the IT department to get it fixed and then call us back to follow up. She never called back. My brother called Renova plus to figure out why our solar is not working. At the end of the day, my family should not be working this hard to figure out why our solar panels aren t working. Albert and Lynn should have figured that out for us as we are new customers who know nothing about solar. Just a few days ago, our app finally showed that our solar was active and working and I still have yet to get an in service on how to interpret any of this.

UPDATE: my review went from 1-3 stars because Nate and Courtland took care of all my needs and concerns. Hopefully as we work with Renova more in the future, it will be 5 stars.