Ana

Review of CReATe Fertility Centre

We had a terrible, unprofessional experience here....

We had a terrible, unprofessional experience here. When we booked our first appointment, we were informed that we would get "mandatory" bloodwork and ultrasounds. Uncomfortable with the language "mandatory", we insisted that we did not want these things at our first appointment. Today when we showed up for that appointment, we were informed that we were not scheduled because we had not "confirmed" by email (the email we had received said "I have rescheduled your appointment to such and such date, thanks" - it did NOT ask us to confirm or say it was tentative until we did so). The receptionist did not even apologize for her error in forgetting to book us in or admit her mistake. Nor did she offer to rebook us another appointment or seem apologetic or concerned at all, even though we said we had traveled from quite far to come to this appointment. Another unprofessional thing to note was that even though I cc'd my partner on each email and the appointment was for both of us, the replies never included them and I had to constantly remind and re-remind them to include my partner in the emails that were regarding appointments meant for both of us. We will not be going back and will take our business elsewhere.