**Update: The owner did call me after my review to...

**Update: The owner did call me after my review to discuss my experience at Urban Sanctuary a couple years ago. She explained they have a money back guarantee for unsatisfying services. Even with my late review, the owner offered to make up my massage for a second impression. I really appreciated her genuine care for customer service, even after a belated compliant. If there are any problems, be sure to voice them to management, they will take care of you.

Great atmosphere, everyone talks in hush voices. I guess that's the spa way. Anyways, I haven't had a lot of massages, so I was excited to have one at Urban Sanctuary. I was in desperate need of a massage after wedding stress. She did ask me where I needed attention, which was my shoulders. I had an hour massage, so she asked me to use the restroom before and then get undressed. I waited for her to return, then 40-45 mins later we were done. I was pretty disappointed that I didn't have a full 60 mins massage... what I paid for. My only conclusion is that she included time it took for me to use the restroom and get undressed and for her to actually enter the room. Like I said, I haven't many massages, so I didn't know if that was the "spa way". My body could have really used the full 60 mins.