Have had contract for 20+ years, but service is ge...

Have had contract for 20+ years, but service is getting bad. Called for covered plumbing service for broken faucet on kitchen sink which was leaking so badly the water had to be shut off. Service America gave me a repair date TEN DAYS away. Representative told me that was the best date they could give me. She told me to wash dishes and use water from the bathroom for cooking purposes. I had to call outside plumber and pay weekend rates because working kitchen sink is necessary high priority and hygenic necessity. I am probably nit going to renew my contract. Shame on them.