Rob Crabtree

Review of The Ford Store San Leandro Lin...

WORST SERVICE EVER!!!! To begin my horrible servic...

WORST SERVICE EVER!!!! To begin my horrible service experience let's start with the fact that when I made my initial appointment I had to wait over 2 weeks just to get my car looked at. I brought my 2014 mustang gt with 10k miles (still under warranty) to Ford Store San Leandro service because the car was making popping/clunky noises from the transmission and a loud whining from the rear axle. Also the sync system kept freezing. After having the car for almost 2 weeks I finally got an update on my car. They tell me the loud clunking/popping/rattling from the transmission is "completely normal" and there's nothing they can do about it. However the rear axle whine was something they could fix with an axle rebuild. So about a week later I get my car back. When I went to pick up the car they told me that on the test drive they noticed a slight vibration but it was because my rear tires were out of balance. (Which is weird because the car was smooth as glass when I dropped it off). As I drove away and got on the freeway I noticed a horrible vibration starting at about 30mph that shock the whole car. So I did about 35-40mph as cars flew around me until I could get off the freeway and drove straight to America's Tire which was closed by the time I got there. The next day I took the day off work to go get the tires put on my car. They replaced the back tires and balanced all four. THE VIBRATION WAS STILL THERE!!! I immediately brought the car back to the Ford Store for them to fix it. A few days later I finally get an update. They said the center bearing on the drive shaft was bad, and since the back tires had been worn down with less than 15k miles it showed clear signs of abuse (even though the car has soft Pirelli p-zeros and a tight limited slip rear end that eats up tires and I've never raced or abused it) and that they shouldn't /didn't have to cover it under warranty, but they were going to do my a "huge favor" and cover it this time. So nearly a month after I first dropped off the car I finally get it back and it's driveable. However THE VIBRATION IS STILL THERE only now you don't feel it till 70 or 80. (yet the car was free of any vibration when I first brought it there) The rear axle whine is ALSO STILL THERE just not as loud. Plus the transmission noises are louder than theyve ever been. (Which was the main reason I brought it in in the first place). They did however fix the sync issue which was a simple update. PLUS! I now have a substantial scratch on my driver door that was not there before this whole experience!! To say my service experience is unexceptable is a huge understatement! Before this i was planning on buying a new Ford truck when I pay off the mustang. But now I will NEVER PURCHASE ANOTHER FORD PRODUCT AGAIN!!!! ...Now I have to figure out if I'm going to trade the car in for something of higher quality to avoid these issues or fix the car myself so i can know it was done right!