I've had them come out to my place of residence 6 ...

I've had them come out to my place of residence 6 times. I'm paying for 1 gig speed and this mess consistently underperforms. Basically I'm getting sh_tted on services being paid for. The techs find a reason not to go into the service closets or any other type of trouble shooting. Let's not mention the freakin customer service reps. They do not troubleshoot issue well for the most part they sound lost. I swear if I could get another service here I would. Unfortunately my complex has a contract with these vampires. This mess needs to stop......