I had a 4:30 appointment and it took over 2 hours ...

I had a 4:30 appointment and it took over 2 hours to get "the works" completed. There was no coffee, tea and unless the free water was out of the sink, you were out of that too.
I even had to go back inside to remind them to reset my alerts. Then having a cashier tell you that that's just the way it is sometimes doesn't help either.
Overall my experience was not what I would expect from Greenway for a basic oil change and tire rotation.