Dallas Ingbrigtson

Review of TELUS Enterprise Solutions

Telus business support was such brutal customer su...

Telus business support was such brutal customer support that I terminated my service with them. Near the end of my service was the worst display of customer service yet. At some point, unknown to me, Telus stopped processing my credit card for autopayments. No one from telus contacted me about that, nor did they have an explanation as to why when I questioned them about it. Telus was contacting me quite regularly to say what a valued customer I have been and they wanted to offer discounts on my service. And when I called to cancel my service, Telus wished I would remain a valued customer. During the cancellation calls, no one from Telus mentioned that there was any money outstanding. When I was catching up on accounting and noticed I had an outstanding balance with Telus, I contacted Telus. Telus had no explanations. Either way, I paid the outstanding balance on the phone with them. Now many months later, Telus is now contacting me, saying the bill has not been paid and they have engaged a collection agency. BTW, if you are with Telus, Telus offered me $80/month, in which I was paying around $180/month originally.