My mum took me here as a special treat as I get ma...

My mum took me here as a special treat as I get married soon. My mum had emailed to say this and got an acknowledgement. When we arrived the room the room wasnt ready for another 2.5hrs. We did get a voucher for 2 free cocktails. The room was basic, not what was expected from a 5 star. The bath wash grubby. Not enough toiletries, 1 bathrobe and 1 pair of slippers. When asked for another bathrobe the staff were unsure what we were asking. When we went out and came back. The slippers had been moved onto the bed and my shoes moved for some unknown reason. Beds were comfy. Disappointed that there were no spa facilities apart from a small relaxation room and treatments. Next day had my massage cancelled due to illness which is understandable . I was very underwhelmed with the whole experience. Staff dont acknowledge you in corridors and felt like we were judged because I was wearing black pants and shirt and not dressed up.