David Degnan Review of Lexus of Austin
Although I am happy with my recent Lexus RX350 pur...
Although I am happy with my recent Lexus RX350 purchase and the salesman, I am in complete disgust and shock with what happened in Finance. Clifford Jacobus, my finance manager, took it upon himself to call a "friend" on their cell phone, NOT my employers business phone, to verify my employment. This so called friend he called is a co-worker of mine and is NOT in HR or the Admin department and has no authority to verify my employment. Clifford then went even further by discussing my car deal with this gentleman and going into specifics such as my trade, trade value, equity and the terms of my deal. How I know these details is because when I showed up the next morning, my coworker congratulated me on my purchase and then went on to tell me all the details of my purchase and how Clifford had questions about how I owned free and clear a 2013 RX350 and why I was wanting the terms to which I agreed. Nowhere on my finance application did I put my coworker's number, whom he called, and it is was my understanding that the information provided on the finance app document is private and confidential as should be the terms of my financial transaction with Lexus of Austin. I did not know it was ok to "gossip" around the town with your friends about an individuals financial information. Clifford handles sensitive information such as SSN's, DL numbers, etc. How do I know my information is completely safe with him? How do I know my information has not been compromised? This is a complete travesty and I hope all that read this and purchase from Lexus of Austin use caution and stay away from Clifford in the finance office. If you don't, you may need end up having to hire an attorney such as myself.
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