Michelle Dail

Review of Grove Park Inn Resort & Spa

I have stayed here many times and had very good ex...

I have stayed here many times and had very good experiences except once which wasn't too bad but this last time I will never go back again. My best friend and I haven't seen each other in a while and haven't had a girls trip in years so we decided to go to Asheville, she has never been. I talked to her in to staying at the Grove Park even though they are very pricey. On all of my other stays there I have never had anyone say that you can't use their main pool the one they advertise everywhere unless you use the spa. Now hat I have used the spa every time I've gone except once. I tried booking us in the spa this time but they didn't have anything available and the Spa manager was unbelievably rude I mean one of the worst customer service experiences I've ever had anywhere, she literally could have cared less.
Beware of any of the older rooms they try to put you in the way the roofs are angled my friend bumped her head twice and had a knot on it .I have a picture I'll attach. When we called down to see about getting a different room the room they put as in had a view of a wall outside I mean seriously that's all you could see. To make a long story short we were in a room with no View we didn't get to enjoy the spa or the pool unless we wanted to pay another $230 to use the pool for a few hours. I emailed their corporate after this to be told they would contact me, which they never did. For what you're paying here there other options where you'll be treated like a king or queen, I highly suggest you try there, I know I will for my next visit.