Allison Leo

Review of First Hyundai

I recently explored this dealership to purchase a ...

I recently explored this dealership to purchase a vehicle and I would NOT recommend this dealership to anyone. I had nothing but a negative experience at this location. First, I live quite far from this dealership and found the vehicle on car gurus for sale. I decided I would try it out and take a risk as I needed a new vehicle ASAP. I was given the run around about each vehicle and told I was not able to hold vehicles or put down a deposit. I agreed to return the next day, after approved for financing through my own institution with money in hand, to purchase the vehicle I was interested in the next day. Now, this is TWO times I traveled to this location and when I arrived Derek, the salesman, simply stated "sorry, it's sold." By this point, I am frustrated and upset at the lack of courtesy and customer service skills any of these individuals have which is shocking they are even employed in a customer service field. After, Derek tries to sell me another car along the apparent GM Anthony without wanting to negotiate. I was never told the truth about what happened to the other vehicle and was told multiple conflicting stories that it was either sold or on deposit or maybe it disappeared? Who knows. In the end, I DID NOT and WILL not purchase a vehicle from this organization because the general manager thought it was appropriate to treat a young woman with disrespect and raise his voice at me. Then, Derek proceeded to say "that is the reason he sits behind the desk because he's not good with customers." Bottom line: if you are in sales and working with the public, you better know how to treat customers with respect. PERIOD!