My items arrived when they said they would great d...

My items arrived when they said they would great delivery time and came ready for my daughters birthday and I was very happy as they are beautiful play pieces but during unpacking I noticed a hole in one of the foam pieces not a big deal I thought I ll just contact them and get it sorted, this was on the 10th of September I m still yet to get a resolution not a single one of my emails have been replied to on Facebook and what s app they give me a short reply that they will sort but never follow through and they are now ignoring all my communications, whats app, emails, and Facebook . I hate to write a negative review as this problem could of so easily been solved. I m now having to look into drawing back my money from my credit card company. Really disappointed as my experience started so well, it feels like once they have your money your no longer important such a shame.