jsk

Review of ISHANA The Concious One(The SP...

BE VERY CAREFUL IN THIS PLACE! I was fraudulently...

BE VERY CAREFUL IN THIS PLACE! I was fraudulently charged USD 277.16 by this merchant. BEWARE.

I stopped in the "India Explore by Ishana" gift shop in T3 at the Delhi airport on my way back to the US on the evening of 2-Dec-17. I bought a few small souvenirs and paid by credit card. On my CC statement the merchant name appears as "C3 - Global Bazaar".

The clerk swiped or inserted my card into a reader and I signed a receipt for the transaction. He then walked into a small room 5 feet away from the checkout counter with the card. When I asked him what he was doing he said he needed to make a copy of it due to the amount of my purchase (less than USD 50!).

I couldn't see what he was doing with it in that room, and I should have just walked up to him and took the card back but I didn't. Shame on me. I now know that he processed another payment during that brief time, because I found out several days later that I got a second charge on my credit card statement for USD 277.16, with the merchant listed as Ishana.

When I called my bank to dispute the charge they told me the merchant was Ishana Spa in T3 at the airport, and the card was present for the transaction because the chip was read.

Ishana Spa is apparently part of this same souvenir store. I never heard of the spa before I got my CC statement and discovered the fraud. Needless to say I never got any spa merchandise or services.

There is no way that Ishana Spa could not know about how I was scammed (and others as well, I assume) as they are obviously involved in it. After all, the charge came through as though it was made in their spa. They would have had a sale with no services provided and no merchandise sold (USD 277 would have purchased A LOT of services or merchandise).

Don't be stupid like me and NEVER let a merchant's employee walk out of sight with your credit card!!! Especially in the 'India Explore by Ishana' store at T3 in the Delhi airport.