I've had previous dealings with Rock Auto and they...

I've had previous dealings with Rock Auto and they've all been pretty positive, but this time there was a problem with my order and getting it resolved has been a frustrating experience. They have an excellent site design, but when it came to reporting parts missing from my order it did not fall neatly into their design as I'm sure 90%+ of the other orders do. I would give the automated online system a thumbs down. In the end i didn't feel like my issue was addressed or resolved properly. Trying to reach a live person to make sure this issue got handled correctly also became a quest onto it's self. When I was finally able to locate a contact number their automated system continued to direct me back to the site to resolve the issue. After I was finally able to get a live person though, I felt like my issue got addressed and was taken care of.... I would still recommend them for parts but buyer beware if you need to contact their customer service dept.