trying to receive a claim check is a scam, 1of the...

trying to receive a claim check is a scam, 1of their insured hit my Honda CR-V, did all I was asked, difficult to get them to answer phone ,for follow up, rarely returned calls, told me check was in the mail, 2 weeks ago, no check, called them, told me check was VOIDED,
of course, CSR, could not tell me why, but will
look into it, & get back to me, its been over a month, now, I'm driving a front crumpled SUV,
don even ask about a rental,