Where do I start? It's been a nightmare of an ex...

Where do I start? It's been a nightmare of an experience for us. Recently, my son's doctor claimed that all of his medical records where lost and the doctor had to treat him without any pertinent information for his complicated medical condition. We've tried to use the quick clinic on a couple of occasions, but had to leave due to hours long wait even with an appointment. It's also not uncommon to have long delays in receiving test results. The clinic claims they are undergoing a change in computer software which is causing many of the problems. I've heard this excuse for months. We'll be searching for a new provider.