Financial Aid Department = Horrible. Wait times t...

Financial Aid Department = Horrible. Wait times to speak to someone = Disgusting. Calls, support tickets and respect don't even matter. My daughter will leave with a good education, but also leave with anxiety, stress and depression due to the school not being able to do their jobs. Like process guaranteed money from banks and the federal government for student loans in a decent time. They talk about fixing the situation. My daughter is a junior now and nothing has changed. I would guess it has just gotten worse at this point. They don't even let you talk to the Financial Aid people anymore. That should tell you something right there. Shame on you BYUI for doing NOTHING to fix this and make going to school a positive experience versus wondering whether or not you can register or sign up to live some where due to the inability to process simple loans. If you can pay for your school out of pocket, you'll be fine. If you need loans to go to school, good luck with them. Sorry, but enough is enough.