Note that you cannot access the building from the ...

Note that you cannot access the building from the outside. You have go get inside the mall, the entrance is there .
My experiences here:
I was eligible for free tax assessment in my first year in Canada. I called first and an appointment booked over the phone. Process was very smooth and organized. Was done in no time.
In December 2020, a new immigrant (a friend) chatted with someone on their website about concessionary bus pass and the need for a letter from a social worker. This was all taken care of via subsequent calls and email only. They were very efficient, fast and effective even giving my friend helpful tips any new comer would require. PLEASE NOTE she had tried other agencies but was unsuccessful probably due to Christmas holidays and further restrictions (from the government) brought about due to covid.
All I'm saying is these guys at this center have been constant. Their services have remained topnotch even when you cannot access their office physically.
If you are a new comer in the country, these folks at Center for Newcomers are there for you! Impressed!!! December 2020