David Jenkins

Review of Pine Ridge Golf Club

Extremely dissapointed with the service level from...

Extremely dissapointed with the service level from the Golf shop, last year oranised a golf day for the 3rd year, on the day they let a 4 ball cut in front of us on the 10th hole, slowed play down considerably.
The package included food, trophys and scoring, run out of food and the golf manager went home before we finished playing, had to get one of the players to score the cards.
Addressed my dissapointment at the time, on the following Monday Bradley (golf Manager) phoned me to ask how the golf day went? he should have been there to score the cards and ensure everyone was fed on the day!
I expressed my dissapointment, but added the course was fantastic, just felt the level of service should have been better, he apologised and gave me 2 x 4 ball vouchers.
The vouchers are valid Mon-Fri and after 12pm on Saturdays & Sundays, on Friday we went into the golf shop and asked if there was any chance we could get in early with our voucher Sat morning, we were told that won`t be a problem and were given 10.16am slot.
Turned up to the shop with our voucher at 10am Sat morning for our 4 ball to be told we couldn`t go out until after 12pm! So they made us wait 2hrs when there was an empty slot!!!
The golf pro in the shop phoned Bradley who asked who it was for, he gave my name then told him no!!!
So i`ve got my company golf day at the end of this month at Pine Ridge for the 4th year and there are over 40 players, with food, drinks and trophys, guess this will be the last one with this level of service, oh and there are about 12 of us that use Pine Ridge daily so an even more dissapointing way for regulars to be treated.