Everytime we come here, there's an issue. Either ...

Everytime we come here, there's an issue. Either the food is wrong when brought out, the food is cooked terribly or the service is ridiculous. We have started driving out of the way to go to other Cracker Barrel locations due to these issues. However, due to my father's health we needed to stay close to home. We made reservations in advance to avoid the long wait time as well. When we arrived, they could not find our reservation & informed us it would be an hour wait time., even though we showed them our reservation confirmation. Unacceptable!