what a disappointing company everything you try to...

what a disappointing company everything you try to get in touch takes hours and they don't respond to email at all. I have been trying in vain to reschedule a trip for months now and I have not heard anything more from Prijsvrij, only the message that I will be leaving next week. A previously canceled trip for which a voucher has been issued will not be completed with the refund of the money I requested.