When I actually get help it's been good. But, the...

When I actually get help it's been good. But, the response time is TERRIBLE. I have emailed for days multiple times to multiple people without even getting an acknowledgment. Often just an out-of-office response. Eventually I'll call and wait on hold for a long time to be able to talk to someone. Always very polite, but not always able to solve the problem. We are only in our 2nd month, so hopefully it will get better.