For the last 3 years when school pictures are done...

For the last 3 years when school pictures are done. There is a problem every single time. This year I only got what was ordered for one of my kids and got nothing for the other one even though I order them and paid for them and the check was cashed. Last year I didn't receive my order for either child until I called Wagner 4 times. Finally got what I had ordered 6 months later in the mail. I've also had pictures of the wrong kids and ones with the wrong background.