Worst experience

Worst experience
I have been coming here for 3 years never had a problem until last night. since I work in the starwood group we get cheaper staff rates I booked a few weeks ago and was promised a rate. upon checking in they refused my rate and gave me a rate which was more then double the promised price. My phone had died so I asked if I could borrow a phone at front desk to call my boss and sort the situation. the concierge refused me access to a phone and called me stupid for thinking I could get the rate that I always use. It took us two hours just to check-in very upset will never stay here again sad to call this Marriott quality