We just arrived today and so far the experience ha...

We just arrived today and so far the experience has been nothing at all like we are in a luxury 5 star hotel. we have so many complaints I don't even know where to start.

1. It took them a very long time to get our room ready

2. There was no where for us to change to bathing suite so we can enjoy the amenities while waiting for the room.

3. only one restaurant by the pool was open, with very poor and slow service. the quality of some of the items on the menu, like guacamole, was horrible and uneatable. the bill for 2 adults and two kids that don't eat much for a light lunch came to $250. It's totally outrageous. on top of that after we paid, we realized they had overcharged a few items on the menu. we tried to get a hold of the food and beverage manager, but he is no where to be found. 6 hours has passed and no luck.

4. there is no coffee or tea in the rooms. and that doesn't even have anything to do with COVID. they only make it available to the suite rooms that are $3000 per night. we are paying $1500 per night and are not qualified for complimentary tea or coffee. just ordered one pot of tea and it costed $26.

over all this place is extremely overpriced and no value what so ever. they have eliminated a lot of services but raised the price. We only stay at 5 star hotels, but will never come back here.

it's all about money and no service.

PS. we have been trying to speak with a manager regarding our complaints, but there is no manager available to speak with us. They tell us the manager is cleaning the rooms because we are very busy! go figure!!

also a lot of new crew that don't know what's what. so it certainly ads to the frustration.

hoping to get out and find another nice hotel to stay at for the reminder of our vacation.