I'm a loyal Marriott customer so this review is pa...

I'm a loyal Marriott customer so this review is painful to write! I have to share my latest experience. My friend and I booked a room downtown for Austin City Limits and had the worst experience!!!! First we checked in at 1pm and my room wasn't clean. We had called twice to make sure our rooms were right next to each other. Her room was clean so we put our bags in there. When we came back from ACL they gave us our keys but someone else's bags were in the room. The manager on duty just said it was a mistake and they would have to put us on another floor. He didn't seem to care at all that they screwed up and accidentally gave our room away. They put us in room 813 (handicap accessible) and it smelled like a gym locker! That was the remedy for giving our room away???? Then we had to wait 15 minutes for them to bring us keys to a new room on the 3rd floor. My friends who stayed in another room had their air conditioning break and the smoke alarm went off when they took a shower because the air wasn't circulating!! We really felt like we were being pranked. Then around 1pm when we were talking in their room we had a knock on the door and they said we have a noise complaint and if we have to come up again we will have to kick you out! This hotel is a JOKE! Stay somewhere else!