I've stayed with you guys every year for the past ...

I've stayed with you guys every year for the past 5 years we've actually made this into a return trip for our family we book 4 or more rooms each time. This time around I had an awful experience like no other. I arrived late this year we usually arrive early in the day to take advantage of the parks, however this time my husband had to work and we didn't leave our state until about 3pm witch had us arriving late to Wisconsin. Upon arrival I was not advised by the from desk staff that I wasn't near the rest of my party I got all the way to the room unpacked everything just to find out the rest of my family was a long way from me, every year we ask to be as close to each other as possible this was not at all "close" we have small children who like to play with each other on our trips & we was placed way to far part for that to be possible. We booked weeks in advance and put in this request, I understand a request is just that a "request" but why not at the very least notifiy me. I was very upset so I called and asked for a manager. He was not at all understanding of my situation and kept making excuses rather then finding a solution to the problem so I wouldn't checkout. It was almost as if he wanted me to leave! Mean while a family member was also calling down to the front desk to ask why I was so far away.she however got an awesome person who offered to move me closer witch is mind blowing because the "manager" I spoke to never even offered to move me. I was happier when they offered to move me, just as I was excited that the issue was fixed when I arrived to the new room it was not the same as my family members room they had an area with a sink and a counter top with stools/ chairs. My room was smaller and more uncomfortable to move around I was told at the time of booking I had to pay more because the only room types left was rooms with a privacy wall. I don't know how so many things went wrong when I called 2 times prior to my arrival and no one said nothing! I was in room 639.and also our while family came home sick from there. Not even an apology. no late checkout nothing was offered they didn't even care!