Ryan Ralston

Review of Safelite Auto Glass

What an awful experience. The automated person on...

What an awful experience. The automated person on the phone asked three minutes of questions so they can give you a simple quote, then connects you to a person who starts over with the questions. I tell him I already provided all this information and now he magically has it. He asks a few more questions and then requires my phone number, in case they want to text me about changes in scheduling for my appointment. I tell him I just want a quote, not any follow-up. He says he needs this, and then reads me my telephone number... he had it the whole time. He then wants my license plate number before he can give me a quote. I had enough. All i wanted was a quote. Was it so much to ask for?