Chris Satterfield

Review of Toyota Of Easley

Let me begin by saying that I have had vehicles se...

Let me begin by saying that I have had vehicles serviced here for many years and always had great experiences until recently. However, that has not been the case for the past year while servicing my wife's 2014 Infiniti QX 80. In the last year, the service department has changed the oil and replaced at least twice with regular oil instead of a synthetic blend. Shortly after the first mistake that I caught, the check engine light came on, and I had it checked at Advanced Auto Parts. They indicated it was likely an oxygen sensor. The light will come on for a few weeks and then goes off for a week or so; therefore, I had not tried to fix it until recently. On my last visit to Toyota of Easley, I had them check it, and they indicated it is the catalytic converter. The price of this fix is $1,800 according to them. Now, I am wondering if the issue is due to them putting the wrong oil in her car at least twice. I know of these two times because I caught that the price of the oil change was wrong, after looking at the bill bringing to their attention. Each time they were able to go back and change the oil again with supposedly the right oil at no cost.

Now, I am wondering how many times it has been changed incorrectly and not caught as I was the one that noticed it both times. Also, let me add in my next to last visit they managed to round off several lug nuts that they graciously replaced when I brought it to their attention.

After the last mistake on the oil change, I immediately asked the service manager, Michael Muldoon to schedule me a meeting with the owner, Ryan Norris. I was informed at that time that Mr. Norris would be out of town for two weeks, and we could schedule a meeting once he returned.
Now, it is almost a month after the last oil change that was completed incorrectly, and I am still waiting on an appointment with Mr. Norris. I called this past Monday, October 21, 2019 and left a message with the service manager, Michael Muldoon, regarding this requested meeting, and it is now Friday, October 25, and I just left another message. However, at this moment neither calls have been returned. Now, I am wondering what to do because it seems my business is not valued and my car still has the check engine light on.

All I can say is be sure to question them if you are having an oil change completed because you may end up with the wrong oil like me and be wondering if any damage has been done to the engine. Also, remember you will have to catch the mistake because they will not bring it to your attention as they apparently don't know what they are doing.

Chris Satterfield