In October 2020 I signed a contract for 35 windows...

In October 2020 I signed a contract for 35 windows. I didn t get an update until February 2021 regarding the status of my order. In April 2020 while scheduling the install BBWS told me that the contract was wrong because the contract amount was for 34 windows not 35 and that I was expected to pay the installers when they left my house. I said I would not pay the installers, that I would pay when the job was complete as in all services including inspection and warranty were received. I offered to make a partial payment after install with final payment due after inspection and BBWS said no.
I wasn t sure if the installers would show up but they did. The installers did a great job and I paid 70% of bill. BBWS was angry that I paid 70%. BBWS advised that they wouldn t give the warranty paperwork until I paid because that is their last leverage for customers to pay their bill. I offered to drive to their office and exchange final payment for warranty and my offer was declined because they said they never agreed to partial payment. In any event, the inspection failed due to one window needing to be tempered. I figured the fix was easy enough so I offered to give the installer final payment if they showed up with warranty paperwork. The installer showed up with tempered window but no warranty paperwork. I contacted BBWS and again advised that I wouldn t make final payment until I received the warranty paperwork. They emailed the warranty and I overnighted the final payment that included the extra money that wasn t in the contract and never heard from them. I had to call the city and schedule my own final inspection. I would not recommend BBWS and that is a shame as the installers did a great job.