Need A/C repair on phone pushed button after butt...

Need A/C repair on phone pushed button after button around in circles. After going around for 20min I figured how to get a human. Ofcouse I was put on hold for another 20 min to get a person who unsimpatheticaly said repairman would come it 3 days ! Buy a contract $500. plus, pay $65. for a service call, then wait 3 days for A/C service. She also said for 24 hr service it would cost me an extre $200. In Aug.I paid over $200. for a "covered appliance" repair, the "part" wasn't covered .... this contract feels like a ripoff.