Aretha Blackmon

Review of The Ford Store San Leandro Lin...

I called the Ford Store in San Leandro, CA and sch...

I called the Ford Store in San Leandro, CA and scheduled an appointment for my 2019 Ford Fusion. The rep., on the phone was very courteous and professional, she made me feel understood in regards to the issue with my car. She scheduled the appointment the very next day.

The next day I was five minutes late and I didn't know where to meet the rep., and as I was walking I saw a rep., helping another customer, I let him know I had a appointment however, I didn't know who I was scheduled to meet. I said I thought the person name might be Allen, he said he would help me next. Then he said something like Billy, Willie. He seemed to be pretty busy with the couple he was serving, so I Left and went to the cashier's, gave her my information and she said the reps., was Billy. It was the same person I had just left. I went back to him and told him I would be waiting in the showroom lounge. After a while he called me in and said he needed to do something else with another car and he would be back shortly. While I was waiting for him another customer came in for an appointment. A rep., of the company came and asked if I'd been helped and where the rep., assisting me was. She left and came back to let me know he would be with me shortly. My car was kept overnight.

The next day when I picked up my car. I received paperwork from the cashier. They bought the car to me. No one explained to me, the work that was done on the car. I had to figure out how to reset my radio/sirrius. I would if have appreciated it more, had the notice on the dash been reset to the way it was when I dropped it off.