Natalie Kovach-Anta

Review of Reebok Sports Club NY

Waste of time. Went for tour yesterday and gym loo...

Waste of time. Went for tour yesterday and gym looked okay. Mostly wanted to join for the pool which they kept warm and the room was also warm/humid- not impressed. Said it was salt water but smelled heavy of chlorine. The equipment looked nice but it was kinda confusing how much I'd actually get out of the membership. I told them that I would like a day to think about it. They asked for my credit card number so they could hold my reservation. Before I even left, they charged my card over $400. When I questioned them, they denied it. I had to spend an hour calling my bank, missing my later dentist appointment. Equinox claimed the transaction was a 1 in a million accidental malfunction of their system which linked to another person's account and that they couldn't delete or cancel it. I feel like it was a scam. A good business would have offered me a week of free membership for my tribulations. They just said they were sorry and that the transaction will "fall off" today, which it has not. I'll wait until tomorrow, hopefully I won't have to file a formal dispute.
**They contacted me on Monday through email and asked me to send a screen shot of my bank statement on my phone. When I told them that Chase Bank doesn't allow screen shots for privacy reasons, they asked me to take a photo of it from my computer!!
The charge finally 'fell off' on Tuesday. Good thing I didn't need that money for anything before then...