Philipp N.

Review of Maxpert GmbH

ISO 27001 online training:

ISO 27001 online training:
+ Good trainer, experienced and well versed in content! To lead my deepest respect 3x8 hours by zooming through a frontal lesson! Pleasant voice, calm manner, competence and expertise, stable zoom connection and the use of a good webcam and a high quality headset complete the picture.
-For me a methodical and didactic improvement in training structure -> frontal teaching. To have the ISOs read out to you for several hours and to support them with a few anecdotes is tiring.
- Training documents that are insufficient for me and the unwillingness to provide the training documents digitally for online training are inadequate for me. Using the training materials as your own (digital) knowledge store, supplementing it with digital and your own examples during the training and expanding it in practice is counteracted. The lack of use of interactive media (digital whiteboards, digital project / Kanban boards to replay ISMS introductions and content, mind maps as knowledge storage, etc.) is a lack of quality for me. A possible gamification approach, digital interaction, the use of different learning methods (audio, visual, haptic, etc.) is demonstrably not even attempted.
- To have received some of the ISOs from you in the English version (2013) during the training and to use the German version (2017) in the presentation during the training and to switch again in the exam is symptomatic. (In the feedback I was assured that you would change that soon. Okay, but I paid for this course, not a future one!)
-Not your construction site but APMG: the use of examination software with privileged rights based on a Flash application that grants an unknown examiner almost full access to my system is only the icing on the cake for an ISO 27001 exam and is highly questionable.
- What makes me really and sustainably angry: Could you please not send plastic folders and plastic pencil cases that are not even recyclable. It doesn't cost you anything! A little bit of corporate social responsibility! (Here, too, I was assured that Maxpert is about to change that. Which shows me that you have recognized the problem for a long time and are still sending tons of plastic waste around!)
Suggestions for improvement:
Instead of sending a UPS package with a training folder filled with blank sheets and the copied (digital!) Sample test from APMG, it is better to send an email with a link to the relevant training content and documents. Prepare training content digitally and online with videos, games, ISO comics, procedure models, BPMN process models, and enrich interview videos with users and examples. Enclose the sample solutions for the sample test as a PDF. Using the training for interactive learning would certainly not only be expedient for the participants and their companies, it is also a minimal expectation in adult education.
Go to OpenHPI and look at an example of digital learning and exams (free of charge - also on the subject of IT security, design thinking including a certificate of participation, and much more). And don't "piss your pants" about a copyright on a few Maxpert sheets. That is thinking from the last millennium. This is not about the ISOs, it is clear that they are not to be output digitally. But dear Maxpert, have you ever thought that there might actually be copiers? Omg, I don't understand this thought pattern - it's the end of 2020! Google digital rights management (DRM), Form Follows Function, etc. Or do you even make the topic of "online training" the focus of your next Design Thinking training - or do you also do it in frontal teaching format?