After spending a night in a hotel that was recomme...

After spending a night in a hotel that was recommended to us but was not great, we called the Lotte to see if they had availability last minute. They had rooms for us and honored the promotion they had offered us in the past. Unlike some of the reviews here, we had a great check in experience. We did not have to wait and my children were treated like a little king and queen because it s the palace! They have them crowns and teddy bears it was very cute. The rooms are very clean and spacious. The staff goes out their way to make sure all your needs are met. The housekeeper who goes by Peter in particular was extraordinary. She helped us get in touch with security when we forgot our room key (would have been a pain to go back down to the lobby with 2 kids). My husband paced the halls while my son was having a tantrum/fighting sleep. When my mom (staying in an adjoining room) was about to knock on my door, Peter let her know that it sounded like the baby just fell asleep. Staff in the concierge and cafe were great too! All around wonderful stay and we are so glad we moved over to this hotel. It made our trip so much better!